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Warranty
| Type | Warranty Period | Type of Service | Additional Information - |
| Handset | 12 Months | Repair service carried at Samsung authorized service center | Inbox Accessories warranty (From purchase date): Battery - 12 months Other Accessories (Charger, Handsfree, Data cable etc) - 6 months |
| TV | 12 Months | epair service carried by Samsung authorized service center engineer at customer's place. | Free Installation / Demo (models above 24 inches) applicable within 6 months from purchase date (only once). LED Panel-2 Years, Free Service-5 Years.Warranty applicable from customer purchase date |
| Sound Bar | 12 Months | Repair service carried by Samsung authorized service center engineer at customer's place | |
| Washing Machine - Fully Automatic Top Loading | 12 Months | Repair service carried by Samsung authorized service center engineer at customer's place | Digital inverter motor - 120 months (Only part warranty), Free Installation / Demo applicable within 6 months from purchase date (only once) Warranty applicable from customer purchase date * For WOBBLE, STS Pulsator models (Jul 2015 Onwards) Standard Warranty period is 36 Months |
| Washing Machine - Fully Automatic Front Loading | 12 Months | Repair service carried by Samsung authorized service center engineer at customer's place | Universal Motor - 60 months (Only part warranty) Digital inverter motor - 120 months (Only part warranty) Free Installation / Demo applicable within 6 months from purchase date (only once) Warranty applicable from customer purchase date |
| Refrigerator (Comprehensive) |
12 Months | Repair service carried by Samsung authorized service center engineer at customer's place. | Non-inverter Compressor- 60 months (only Compressor warranty) Digital Inverter Compressor - 120 months (only Compressor warranty) Spare Parts- 24 Months Free Service- 24 Months Free Installation / Demo applicable within 6 months from purchase date (only once) Warranty applicable from customer purchase date |
| Air Conditioner (Comprehensive) |
12 Months | Repair service carried by Samsung authorized service center engineer at customer's place. | Non-inverter - 60 months (only Part warranty) Digital Inverter Compressor - 120 months (only Part warranty).Warranty applicable from customer purchase date Warranty applicable on product purchased from Bangladesh |
| Microwave Oven | 12 Months | Type of service - Repair service carried by Samsung authorized service center engineer at customer's place. | Ceramic Enamel Cavity - 120 months Additional information - Warranty applicable from customer purchase date |
| Air Purifier | 12 Months | Repair service carried by Samsung authorized service center engineer at customer's place. | - Warranty applicable from customer purchase date |
| Vacuum Cleaner | 12 Months | Repair service carried by Samsung authorized service center engineer at customer's place | Warranty applicable from customer purchase date |
Warranty Terms
| Washing Machine / Refrigerator / Microwave Oven / Air Purifier / Dish Washer / Vacuum Cleaner / Air Conditioner |
| 1. Proof of purchase is a pre-requisite to claim warranty. |
| 2. Repair or replacement will be carried out through the Company's Service Center (Refer the list) or its Authorized Service Center or its Dealer's Service Center. |
| 3. In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period. |
| 4. The company or its authorized service Center/ service dealer, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period. |
| 5. Warranty for the unexpired period shall continue after the product is inspected by the concerned service Center and the product is found free from transit damage. The customer shall have to pay a visiting charge towards inspection, as applicable. In case of any transit damage, the product shall be repaired by the concerned service Center on charges and warranty for unexpired period to continue. |
| 6. Free Installation or Demo of the product, can be availed only once & within 6 months from the date of purchase. |
| 7. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim /s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower. |
| 8. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs. |
| 9. In case of a defective accessory, only the accessory will be repaired or replaced. |
| 10. The warranty is issued at Bangladesh, and Courts at Bangladesh shall have exclusive jurisdiction over matters covered or flowing from this warranty. |
| 11. The company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective. |
| 12. The concerned Service Center will advise the customer whether to effect the repair at site or its Service Center. |
| 13. In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered with the nearest Authorized Service Center of the company within 2 weeks of purchasing under such an offer, at the purchaser’s cost and risk only. |
| 14. Any part/s of the system replaced by the company at its discretion shall be with a functionally operative part. |
| 15. While carrying out repair, Samsung may use accessories or parts that are new or refurbished or reconditioned. |
| 16. Cosmetic / Aesthetic / Plastic / Glass Parts / Bulbs / Cable / Wiring / Piping / Consumbles are not covered under warranty. |
| 17. Any extended warranty offered by Samsung has to be supported by relevant proofs. |
| 18. Defects caused by household pets, rats, ants, cockroaches or any other animals or insects. |
| 19. Defects arising out of the following are not covered under warranty- Improper ventilation, Improper voltage, Use of external material, Physical damage and Electrical damage caused by physical impact. |
| 20. Defects caused due to exposure to moisture/dampness/extreme thermal or environmental conditions or rapid changes in such conditions / corrosions/ Oxidation/ spillage of food/ liquid/ influence of chemical substances. |
| 21. Use of power stabilizers of proper rating is necessary unless explicitly mentioned by Samsung on product literature/instruction booklet. |
| 22. The duly filled warranty card/proof of purchase is not presented to the service engineer at the time of repairs being undertaken or requested. |
This warranty is not applicable in any of the following cases
| 1. Defects caused by customer negligence, tampering shall void the product warranty. |
| 2. Warranty does not cover repair due to external factors/medium/data types. |
| 3. If the product is not used as per its usage specifications (example: Personal, Commercial etc.) |
| 4. If the product has failed under certain conditions/types (example: Waterlogging, Misuse etc.) |
| 5. The original serial number is removed, obliterated or altered from the machine or cabinet. |
| 6. Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to service Center or purchaser's residence. |
Overseas Product
| Any product which is either purchased from outside the territory of Bangladesh as a direct purchase or the products that are not sold by Samsung in Bangladesh will be termed as “Overseas Product(s)”. Such Overseas Products can be repaired at the Samsung Service Centers with cost, however this may vary from product to product. There may be some overseas products which will be non-repairable in Bangladesh. |
| • Before handing over the product at the service center, you need to check whether the product is repairable or not. |
| • Check the repair cost and repair time at the service center before handing over the product as the repair may take a bit longer than usual. |
| • You will have to incur the entire cost of repair at the rates informed by the service center. |
| • Samsung shall not be liable to repair the products including large size products such as TV Panels, Refrigerator door, etc. for which either the parts are not available or are not being produced any more by Samsung. |
| • Further, any such Overseas Product will be non-repairable, if there is severe difference, in terms of product specification or if there is difference in the service environment such as difference of bandwidth, voltage, etc. and no claims will be entertained in this regard. |
